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Cookie Policy

Cookie Policy

Welcome to twinings.co.uk (our Website). We use cookies, pixels, local storage, plug-ins, tags and similar technologies to ensure our Website functions properly, improve your online experience, collect data to allow us and our partners to analyse website traffic, present you with marketing and personalised ads and measure the success of our marketing and ads. 

What are cookies, pixels and the other technologies we use?


Cookies are small text files generated by a website that are stored to your browser directory or hard-drive of your computer or mobile device so they can be retrieved by the website at a later date. Such storage allows the website to communicate with your browser directory or hard drive to allow us to present certain website functionality to you, remember your preferences and carry out certain other functions, as further detailed below.

Cookies are used to perform many different roles. You can find more information about the individual cookies we use and the purposes for which we use them in the tables below.

Some cookies (known as session cookies) are created temporarily and are deleted when you leave our Website.

Other cookies (known as persistent cookies) allow your device to be recognised by, and communicate with, our Website on subsequent visits to our Website.


Pixels (also known as web beacons) are small pieces of code contained either within our Website or an email from us and are typically provided by third parties, such as Meta. The piece of code allows data regarding your interaction with our Website or an email from us to be sent to the third party that set the pixel.

Local Storage 

Local storage is a technology that allows us to store data in your web browser and such data will remain in your web browser even once you leave our Website and close your browser.

Social plug-ins

Social plug-ins are pieces of software code that allow us to embed certain social media tools (such as Facebook share, follow and like buttons) into our Website. If you click on any such tools, the provider of that tool (for example, Meta) may store a cookie on your device or browser and certain information about you (such as your IP address) may be automatically shared with the provider of the tool. 


Tags are small pieces of software code, often provided by a third party such as an advertising network, that are incorporated to our Website .Tags will collect data (which may include personal data) about your use of the Website and share it with the third party that provided the tag. Collection of data in this way can be used to present personalised adverts and marketing to you and track the effectiveness of that marketing.

Personal Data

Cookies, pixels , local storage, social plug-ins and tags may be used to collect personal data, or combined with other information we hold to create personal data, regarding your interactions with our Website and emails, and this personal data may be shared with our partners. Please see our Privacy Policy for further information regarding how we handle your personal data together with (where applicable) the privacy policy of the third party that sets the cookies (as set out below). Where we refer to N/A in final column of the tables below, this means that it is our Privacy Policy that applies to the processing of any personal collected via such cookie. 

Where we refer in this Policy to personal data, we are referring to information relating to or about you. This may be referred to as "personal information" or "personally identifiable information" under the laws of the country in which you reside.  

Manage Cookies

You can choose which cookies you accept using our cookies management tool available when you first visit our Website or at all times in the footer of our Website or by managing your preferences within your browser settings. Please follow the relevant links below for further information regarding how you can manage your cookie preferences using your browser settings:

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer



To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

You can choose to "Reject All", however, you may not then be able to access all or parts of our Website.For further information about how to manage personalised advertising and marketing across multiple platforms, please visit the following:

YourAdChoicesYour Online Choices

You can adjust your preferences regarding personalised advertising using the settings on social media platforms on which you have an account. 

Contact us

If you have any questions or concerns about our use of cookies and pixels or would like to request further information, please send us an email at twinings.direct@twinings.com or call us on +44 (0)1264313444.