- For UK standard deliveries, please allow 5-7 working days* to receive your order.
- For UK express deliveries, please allow 2 working days* to receive your order.
- For international deliveries**, please allow 25 working days* to receive your order.
We'd ask that you only contact us if you have not received your order after the timeframes mentioned above.
*Working days are Monday - Friday only. Working days will also exclude public holidays.
**Royal Mail International - Italy:
Royal Mail have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments originating from outside the EU.
Although we are continuing to process and despatch items to Italy at the moment, due to these technical issues being experienced by Italian customs once the goods arrive into Italy, they are communicating that shipments face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. For this reason, please allow an additional 21 working days to receive your order.
If you can't find what you're looking for, get in touch with us either by telephone on 01264 313444 between the hours of 9am- 5pm, Monday to Friday or by using the Contact Us form below. We aim to answer all enquiries sent via the contact form within 2 working days. If your enquiry is urgent or in relation to the cancellation/amendment of an order, please contact us by telephone to ensure this is carried out before your order is dispatched