Royal Mail Tracked 48
Our standard UK shipping service is a UK-wide delivery service provided by Royal Mail with online tracking and photo-on-delivery so you can keep tabs on your parcel's progress.
This service offers delivery 6 days a week (excl. bank holidays) and your parcel can be tracked from despatch to delivery point. You can also take advantage of inflight delivery options through the Royal Mail app.
If you have entered a valid mobile number and/or email address during the checkout, you will receive notifications on the day your item is scanned into the Royal Mail network and on the day of delivery, with an estimated delivery window from 2 hours. Royal Mail will aim to deliver to you within this window however, it is not a guarantee.
If you're not at home, Royal Mail will automatically look for a SafePlace or try to deliver to a neighbour. If you have the Royal Mail app, you can even nominate your own safe place to leave the items if you're not in.
Once your order has been delivered, a photo of the item with an open doorway is supplied as the proof of delivery and can be viewed via the Royal Mail app or Track and Trace.
International Deliveries
2.1 Delivery timescales shown at the checkout are from the date of despatch. Our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays]. This may not always be possible depending on the volume of orders on our system.
2.2 We use Royal Mail, DHL and IFS for our international deliveries.
2.3 For DHL, the services available and delivery timescales will be displayed at the checkout in working days*. These timescales are from the date of dispatch. Please see an outline of their delivery timescales below in working days*:
Europe:
Express: 1-2 days
Standard: 3-6 days
USA:
Express: 2-3 days
Australia:
Express: 2-4 days
Rest of World:
Express: 2-4 days
Standard: 6-12 days
2.4 If you choose DHL, you will receive a notification from DHL On-Demand Delivery (ODD) which will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the delivery doesn’t fit your schedule, the 100% free service enables you to choose the time and place of delivery, giving you maximum flexibility and greater control over your shipment.
2.5 For Royal Mail, the services available and delivery timescales will be displayed at the checkout in working days*. These timescales are from the date of dispatch. Please see an outline of their delivery timescales below in working days*:
Europe:
3-5 days
Rest of World:
5-7 days
2.6 For IFS International deliveries, please allow 5-7 working days* to receive your order.
2.7 We will use all reasonable endeavours to ensure these times are met, but we cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
2.8 Orders are despatched from Northern Ireland which means there are no duties and taxes on shipments being delivered within the EU (excl.Norway & Switzerland).
2.9 Duties and taxes are exempt on orders under $1000 to Australia.
2.10 All delivery timeframes are subject to the satisfactory clearance of your order through customs by you where applicable. We cannot be held liable for any delays in delivery because of ongoing clearance by your local customs authority or delays caused by the recipient not providing the relevant paperwork, licenses, or payment for clearance on time.
2.11 We are not currently able to ship orders to Belarus, Iran, Somalia, Syria, Yemen, Venezuela and Russia.
2.12 We cannot send shipments to Turkey with a value of €30 (£25) or more due to limits imposed by Customs and high import duty rates.
2.13 We cannot send shipments to Spain with Royal Mail if the weight exceeds 2kg or the value exceeds €45 £39) due to postage restrictions.
2.14 We cannot ship Options and Ovaltine products outside the UK. If these products are on your order for International delivery, they will be cancelled and refunded.
2.15 We cannot ship Sparkling Tea products outside the UK. If these products are on your order for international delivery, they will be
cancelled and refunded.
2.16 We cannot ship Assam 40 & 80 Teabags or Nambarrie products to countries within the EU. If these products are on your order for EU delivery, they will be cancelled and refunded.
2.17 We cannot ship any products which contain Wood or Wickerware to the United States. It is the customers responsibility to ensure the products being ordered are free from these components. Twinings will not be held liable for any loss or damage to shipments refused by customs for these purposes.
2.18 We cannot ship any products which contain Citrus Peel, Wood or Wickerware to Australia or New Zealand due to strict customs regulations. It is the customers responsibility to ensure the products being ordered are free from these components. Twinings will not be held liable for any loss or damage to shipments refused by customs for these purposes.
2.19 We cannot ship international orders to PO Box addresses.
2.20 We cannot ship orders to APO addresses via DHL. If your order is returned to us following your selection of this delivery method, we cannot refund your postage charge.
2.21 Orders shipped to APO addresses must weigh less than 2kg. If your order is returned to us because it exceeds this weight, we cannot refund
your postage charge.
2.22 We cannot be held liable for any delays, loss or returns of orders sent to APO addresses, that do not satisfy the requirements of 2.17 and 2.18.
2.23 We can only ship orders to the UAE via DHL.
2.24 We can only ship orders to Israel via DHL.
2.25 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes where applicable, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
2.26 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value where applicable. You may also need to provide specific licenses or documentation for clearance of your order once it arrives in your destination country. This may vary from country to country, and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.
2.27 If you do not receive your order within 20 working days, please contact Customer Services on 01264 313444 or email us at twinings.direct@twinings.com.
We would request that you contact us as soon as possible and within 30 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
2.28 We will replace lost or damaged orders free of charge, so long as the other conditions within our Shipping Policy are met and investigations by our carriers show justification or are inconclusive.
2.29 If your order is returned to us due to several failed delivery attempts, non-collection, or an insufficient/incorrect address, we
cannot refund any shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value.
2.30 Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of olitics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
2.31 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being
dispatched.
*Working days are Monday - Friday only. Working days will also exclude public holidays.
DHL On Demand Delivery (ODD) Service
Worldwide fast delivery with DHL Express.
When you choose Express delivery by DHL, your order will be sent with the On Demand Delivery (ODD) Service.
Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.
DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customise your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL On Demand Delivery offers flexible delivery options:
- Deliver my package to another address: alternate delivery to work or family.
- Deliver my package at a safe place: authorise shipment release to appointed safe place.
- Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified.
- Delivery my package at a DHL ServicePoint: hold for pick-up collection.
- Request to store my package: vacation hold safekeeping your parcel up to 30 days.
- Delivery my package on another day: scheduled delivery.
Delivery Service Status
UK
Due to issues such as high levels of sick absence, resourcing or other local factors, Royal Mail had advised of delays in the following areas:
- Abertillery DO (NP13)
- Altens DO (AB10, AB11, AB12, AB35)
- Ashington DO (NE22, NE62-NE64)
- Bedford DO (MK40, MK41, MK42, MK43, MK44, MK45)
- Belfast South and Central DO (BT1, BT2, BT3, BT7, BT8, BT9)
- Bicester DO (OX25, OX26, OX27)
- Bridge Of Don DO (AB22, AB23)
- Brierley Hill DO (DY5)
- Deeside DO (CH5)
- Dudley DO (DY1, DY2, DY3)
- Eastwood DO (NG16)
- Hailsham DO (BN27)
- Ilfracombe DO (ME13)
- Inverclyde DO (PA14-PA19)
- Johnstone DO (PA5, PA6, PA9, PA10, PA12)
- Kidsgrove DO (ST7)
- Kilsyth DO (G65)
- Kingswinford DO (DY6)
- Knutsford DO (WA16)
- Llangollen SUDO (LL20)
- North Tyneside DO (NE25-NE30)
- Northwich DO (CW8, CW9)
- Paisley DO (PA1-PA3)
- Pontyclun DO (CF72)
- Ramsgate DO (CT11, CT12)
- Redfern Park DO (B11, B12, B25-B27)
- Sheffield North DO (S6, S35)
- Shepshed DO (LE12)
- Southam DO (CV47)
- St Helens DO (WA9, WA10, WA11)
- Sunbury On Thames (TW16)
- Syston SPDO (LE7)
- Tipton DO (DY4)
- Tiverton DO (EX16, EX18)
- Tobermory SPDO (PA75)
- Tweedale DO (TF3, TF4 TF7, TF8, TF12)
- Wallingford DO (OX10, OX49)
- Whetstone DO (N20)
- Wolverhampton NE DO (WV11-WV12)
Due to the current situation in the Middle East, export traffic to the destinations listed below are likely to be affected. Some shipments also transit through impacted areas and as a result are also likely to experience severe delays:
Iran / Israel / Iraq / Qatar / UAE / Kuwait / Bahrain / Jordan / Saudi Arabia / Oman
At this time, we are continuing to accept all traffic; however, the situation remains highly fluid and may change at short notice.
Belgium
Belgian Post has informed that industrial action is expected on Tuesday, 16 June 2026, particularly impacting Brussels and southern Belgium.
The action is expected to affect postal operations when delays may be observed.
Bolivia
Due to ongoing social unrest since 14 May 2026, including road blockades and severe aviation fuel shortages, there is significant disruption to both road and air transport across the country.
These conditions are impacting international mail processing in La Paz and Santa Cruz, and delays can be expected until further notice.
Democratic Republic of Congo
Democratic Republic of the Congo Post have updated that suspension of transport routes between cities under rebel occupation remains in place.
As a result, this continues to prevent secure postal delivery to the affected regions in the eastern provinces, in particular North Kivu, South Kivu and Ituri.
Iraq
Please note that due to the current situation in the region we are still accepting orders however customers should anticipate delays.
Israel
Due to the current situation in the region customers should anticipate delays.
Please note at this time, deliveries cannot be made to Gaza or Khan Yunis and The West Bank.
Jamaica
Jamaica Post has updated that parts of the postal network have not been restored to pre-hurricane conditions and so operates from temporary locations.
Although mail acceptance and processing for international and domestic services have resumed, delays are still expected in mail delivery and the transmission of electronic messages/updates at present.
Japan
Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation.
The postcode areas which remain affected are 9270000 – 9289999 and delays may be experienced as result.
Jordan
Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.
The situation is fluid and we will continue to provide further updates as we receive them.
Kiribati
Please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
Philippines
PhilPost have provided an update on the ongoing impact of Typhoon Opong, which made landfall in Eastern Samar on the 25 September 2025. The typhoon has affected several regions across the country and as a result, postal services in the affected areas are still facing delays in mail collection, processing and delivery until further notice.
The affected areas are; Antique, Oriental Mindoro, Iloilo, Samar, Bicol, Biliran Negros Occidental, Aklan, Masbate, Zamboanga City, and Northern Cebu. The entire Eastern, Central and Western Visayas regions and the city of Baguio.
Slovakia
Slovakia Post have advised that the situation locally regarding foot-and-mouth disease has improved significantly. However, the full restoration of postal and logistical services will only be possible once the emergency has been completely and officially terminated.
As this is not yet the case, some residual preventive and localised measures may still remain in place and therefore may contribute to some local delays.
Areas affected are:
- Medveďov - 930 07
- Ňárad - 930 06
- Baka - 930 04
- Malá Lúč - 930 03
- Plavecký Štvrtok - 900 68
South Africa
Please note that customers using Royal Mail services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available.
Spain
Correos, the Spanish postal operator, have advised the implementation of a new messaging system is currently causing delays in the customs processing of items destined for the Canary Islands (postal codes 35XXX and 38XXX), as well as Ceuta and Melilla. The system change is also affecting, to a lesser extent, certain items arriving from outside the European Union and addressed to other postal codes across Spain.
Switzerland
The G7 summit will be held in Evian, France, from 15 to 17 June 2026 when the urban area of Geneva will be severely affected by traffic restrictions.
These restrictions will significantly impact on Swiss Post’s mail operation on the Geneva and Lausanne regions over the extended period from 10 to 19 June 2026 when delays can be expected as result.