Cookie Policy
Welcome to twinings.co.uk (our Website). We use cookies, pixels, local storage, plug-ins, tags and similar technologies to ensure our Website functions properly, improve your online experience, collect data to allow us and our partners to analyse website traffic, present you with marketing and personalised ads and measure the success of our marketing and ads.
What are cookies, pixels and the other technologies we use?
Cookies
Cookies are small text files generated by a website that are stored to your browser directory or hard-drive of your computer or mobile device so they can be retrieved by the website at a later date. Such storage allows the website to communicate with your browser directory or hard drive to allow us to present certain website functionality to you, remember your preferences and carry out certain other functions, as further detailed below.
Cookies are used to perform many different roles. You can find more information about the individual cookies we use and the purposes for which we use them in the tables below.
Some cookies (known as session cookies) are created temporarily and are deleted when you leave our Website.
Other cookies (known as persistent cookies) allow your device to be recognised by, and communicate with, our Website on subsequent visits to our Website.
Pixels
Pixels (also known as web beacons) are small pieces of code contained either within our Website or an email from us and are typically provided by third parties, such as Meta. The piece of code allows data regarding your interaction with our Website or an email from us to be sent to the third party that set the pixel.
Local Storage
Local storage is a technology that allows us to store data in your web browser and such data will remain in your web browser even once you leave our Website and close your browser.
Social plug-ins
Social plug-ins are pieces of software code that allow us to embed certain social media tools (such as Facebook share, follow and like buttons) into our Website. If you click on any such tools, the provider of that tool (for example, Meta) may store a cookie on your device or browser and certain information about you (such as your IP address) may be automatically shared with the provider of the tool.
Tags
Tags are small pieces of software code, often provided by a third party such as an advertising network, that are incorporated to our Website .Tags will collect data (which may include personal data) about your use of the Website and share it with the third party that provided the tag. Collection of data in this way can be used to present personalised adverts and marketing to you and track the effectiveness of that marketing.
Personal Data
Cookies, pixels , local storage, social plug-ins and tags may be used to collect personal data, or combined with other information we hold to create personal data, regarding your interactions with our Website and emails, and this personal data may be shared with our partners. Please see our Privacy Policy for further information regarding how we handle your personal data together with (where applicable) the privacy policy of the third party that sets the cookies (as set out below). Where we refer to N/A in final column of the tables below, this means that it is our Privacy Policy that applies to the processing of any personal collected via such cookie.
Where we refer in this Policy to personal data, we are referring to information relating to or about you. This may be referred to as "personal information" or "personally identifiable information" under the laws of the country in which you reside.
Strictly Necessary Cookies
These cookies are necessary for our Website to function, and are always enabled because our Website won't work properly without them. They are usually set in response to actions you take such as setting your privacy preferences, logging in to secure areas of our Website, or filling in forms. You can change your browser settings to switch these cookies off or alert you about these cookies, but all or some of our Website may then not work. These cookies do not store any personal data.
Name |
What does the cookie do? |
First party or third party? |
When does the cookie expire? |
Privacy Policy of third party (where applicable |
---|---|---|---|---|
_orig_referrer |
This cookie is generally provided by Shopify and is used to track landing pages. |
First party |
2 weeks |
N/A |
_landing_page |
This cookie is generally provided by Shopify and is used to track landing pages. |
First party |
2 weeks |
N/A |
_ab |
This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform. |
First party |
2 years |
N/A |
_secure_session _id |
This cookie is generally provided by Shopify and is used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. |
First party |
1 day |
N/A |
cart |
This cookie is generally provided by Shopify and is used in connection with a shopping cart. |
First party |
2 weeks |
N/A |
cart_sig |
This cookie is generally provided by Shopify and is used in connection with checkout. It is used to verify the integrity of the cart and to ensure performance of some cart operations. |
First party |
2 weeks |
N/A |
cart_ts |
This cookie is generally provided by Shopify and is used in connection with checkout. |
First party |
2 weeks |
N/A |
cart_ver |
This cookie is generally provided by Shopify and is used in connection with the shopping cart. |
First party |
2 weeks |
N/A |
cart_currency |
This cookie is generally provided by Shopify and it is set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. |
First party |
2 weeks |
N/A |
checkout_token |
This cookie is generally provided by Shopify and is used in connection with a checkout service. |
First party |
1 year |
N/A |
Secure_customer |
Used to identify a user after they sign into a shop as a customer so they do not need to log in again. |
First party |
1 year |
N/A |
storefront_digest |
This cookie is generally provided by Shopify and it stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. |
First party |
2 years |
N/A |
cookieconsent |
This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. |
First party |
1 year |
N/A |
cookieconsent_pre |
This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. |
First party |
1 day |
N/A |
_shopify_m |
This cookie is generally provided by Shopify and is used for managing customer privacy settings. |
First party |
1 year |
N/A |
_shopify_tm |
This cookie is generally provided by Shopify and is used for managing customer privacy settings. |
First party |
30 minutes |
N/A |
_shopify_tw |
This cookie is generally provided by Shopify and is used for managing customer privacy settings. |
First party |
2 weeks |
N/A |
_tracking_consent |
This cookie is generally provided by Shopify and is used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. |
First party |
1 year |
N/A |
tracked_start |
This cookie is generally provided by Shopify and is used in connection with checkout. |
First party |
1 year |
N/A |
identity_state |
This cookie is generally provided by Shopify and is used in connection with customer authentication. |
First party |
1 day |
N/A |
identity_customer |
This cookie is generally provided by Shopify and is used in connection with customer authentication. |
First party |
12 weeks |
N/A |
localization |
Used in connection with payments. |
Used in connection with checkout. |
2 weeks |
N/A |
_cmp_a |
Used to manage customer privacy settings. |
First party |
1 day |
N/A |
_conv_v |
This cookie is used to identify the frequency of visits and how long you are on our Website. The cookie is also used to determine how many and which subpages you visit on our Website – this information can be used by us to optimise the domain and its subpages. |
Third party - Convert Insight |
6 months |
|
_conv_s |
Used for session tracking and analytics. |
Third party – Convert Insight |
20 minutes |
|
logState |
Used to track your login state. |
First party |
session |
N/A |
Analytical and Statistical Cookies
These cookies allow us to recognise and count the number of visitors to our Website so we can measure and improve the performance of our Website when they are using it. They help us to know which pages are the most and least popular and see how visitors move around our Website so we can make adjustments to improve user experience. These cookies may allocate a unique identifier to you so we can distinguish you from other users of our Website whilst you are browsing our Website, please see our Privacy Policy for further information.
Name |
What does the cookie do? |
First party or third party? |
When does the cookie expire? |
Privacy Policy of third party (where applicable) |
---|---|---|---|---|
_s |
This cookie is associated with Shopify's analytics suite |
First party |
30 minutes |
N/A |
_shopify_d |
Shopify analytics |
First party |
session |
N/A |
_shopify_fs |
This cookie is associated with Shopify's analytics suite. |
First party |
30 minutes |
N/A |
_shopify_s |
This cookie is associated with Shopify's analytics suite. |
First party |
30 minutes |
N/A |
_shopify_sa_t |
This cookie is associated with Shopify's analytics suite concerning marketing and referrals. |
First party |
30 minutes |
N/A |
_shopify_sa_p |
This cookie is associated with Shopify's analytics suite concerning marketing and referrals. |
First party |
30 minutes |
N/A |
_shopify_y |
This cookie is associated with Shopify's analytics suite. |
First party |
1 year |
N/A |
_y |
This cookie is associated with Shopify's analytics suite. |
First party |
1 year |
N/A |
_shopify_evids |
Used for tracking user information for Shopify Analytics |
First party |
session |
N/A |
_ga |
This cookie name is associated with Google Universal Analytics |
Third party -Google Analytics |
2 years |
|
_gat |
This cookie name is associated with Google Universal Analytics |
Third party - Google Analytics |
1 minute |
|
__atuvc |
To store performed actions across our Website |
Third party - AddThis |
13 months |
|
__atuvs |
To store performed actions across our Website |
Third party - AddThis |
1 year |
|
__utma |
To store the calculation of days and time to purchase. |
Third party – Google Analytics |
Persistent (stored until removed) |
|
customer_auth _provider |
This cookie is associated with Shopify's analytics suite. |
First party |
session |
N/A |
customer_auth_ session_created _at |
This cookie is associated with Shopify's analytics suite. |
First party |
session |
N/A |
_gcl_au |
Used by Google AdSense for experimentation. |
Third party – Google AdSense |
Persistent (stored until removed) |
|
_ga_0HNPMN2W K7 |
Used by Google Analytics for website analytics. |
Third party – Google Analytics |
2 years |
|
_ga_Z21TZM76 13 |
Used by Google Analytics for website analytics. |
Third party – Google Analytics |
2 years |
|
_hjFirstSeen |
This cookie is used by Hotjar to detect the first pageview session of a user. It is a timestamp of the first time the user visited the site. |
Third party - Hotjar |
session |
|
_hjIncludedInSes sionSample _1109788 |
This cookie is set to let Hotjar know whether a user is included in the data sampling defined by the site's pageview limit. |
Third party - Hotjar |
session |
|
_hjSession_1109 788 |
This cookie is used to detect the first session of a user. Each session gets a unique ID. |
Third party - Hotjar |
session |
|
_hjAbsoluteSes sionInProgress |
This cookie is used to detect the first pageview session of a user. It is a timestamp of the start of the user's session. |
Third party - Hotjar |
session |
|
_hjSessionUser _1109788 |
This cookie is used to persist the Hotjar User ID, unique to that site on the browser. This ensures behavior in subsequent visits to the same site will be attributed to the same user ID. |
Third party - Hotjar |
session |
|
_derived_epik |
Placed by the Pinterest Tag when a match is identified and no cookies are present, such as Enhanced Match. |
Third party - Pinterest |
1 year |
|
po_visitor |
The exact purpose of this cookie is not specified in the provided information, but it appears to be related to tracking and analytics of website |
Third party - PushOwl |
24 hours |
|
_gid |
This cookie name is associated with Google Universal Analytics |
Third party - Google Analytics |
1 day |
Functional Cookies
These cookies enable us to provide enhanced functionality and personalisation on our Website, for example to greet you by name and remember your preferences. If you do not allow these cookies our website content and services may not be available to you at all or may not function properly.
Name |
What does the cookie do? |
First party or third party? |
When does the cookie expire? |
Privacy Policy of third party (where applicable) |
---|---|---|---|---|
__cfduid |
To provide the identification of trusted web traffic. |
Third party - CloudFlare |
30 days |
|
landingPage |
Stores the landing page URL for website analytics. |
First party |
2 weeks |
N/A |
Targeting and Marketing Cookies
These cookies help us and our partners to learn about your interests and preferences so we can show you relevant marketing and ads on other websites. They also allow us to understand how you engage with ads and marketing we send to you (including via email) so we can ensure you enjoy our content. If you do not allow these cookies, you'll continue to receive marketing and advertising but it won't be tailored to you or your interests. We and our partners may use these cookies to collect personal data relating to your browsing activities, please see our Privacy Policy for further information.
Name |
What does the cookie do? |
First party or third party? |
When does the cookie expire? |
Privacy Policy of third party (where applicable) |
---|---|---|---|---|
_gads |
To provide ad delivery or retargeting |
Third party – Google DoubleClick |
13 months |
|
IDE |
This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
Third party - Google DoubleClick |
2 years |
|
GPS |
This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
Third party - Youtube |
1 session |
|
PREF |
This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites. |
Third party - Youtube |
8 months |
|
BizoID |
This is a Microsoft MSN 1st party cookie to enable user-based content. |
Third party - LinkedIn |
1 month |
|
_fbp |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
Third party - Meta Platforms, Inc. |
3 months |
|
_fbc |
To store last visit |
Third party – Meta Platforms, Inc. |
2 years |
|
__adroll |
This cookie is associated with AdRoll |
Third party - Netroll Group |
1 year |
|
__adroll_v4 |
This cookie is associated with AdRoll |
Third party - Netroll Group |
1 year |
|
__adroll_fpc |
This cookie is associated with AdRoll |
Third party - Netroll Group |
1 year |
|
__ar_v4 |
This cookie is associated with AdRoll |
Third party - Netroll Group |
1 year |
|
_hjSessionUser_ |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
Third party - Hotjar |
1 Year |
|
_pin_unauth |
To store your usage history which may be sed by Pinterest for marketing purposes. |
Third party - Pinterest |
1 day |
|
_exponea_etc_ |
Used to attribute tracked events to visitors, and to recognise returning visitors. |
First party |
3 years |
N/A |
Xnpe_[project token] |
Used to attribute tracked events to visitors, and to recognise returning visitors. |
First party |
3 years |
N/A |
Xnpe_[project token] |
Used to attribute tracked events to visitors, and to recognise returning visitors. |
Third party - Bloomreach |
3 years |
|
_exponea_time2_ |
Used to ensure chronological processing of tracked events regardless of time zone differences and/or movements. |
First party |
60 minutes |
N/A |
_exponea_ab _[ABTestName]_ |
Used to ensure website testing provides a consistent visitor experience across visits. |
First party |
3 years |
N/A |
__exponea_exp eriment_event [EXPERIMENT_ID] _last_show__ (Local Storage) |
Stores a time stamp to ensure website tests are served to a visitor appropriately (e.g. once per visit or once per day). |
First party |
Persistent |
N/A |
__exponea_exp eriment_event [EXPERIMENT_ID] _last_interaction__ (Local Storage) |
Stores a time stamp to ensure website tests are served to a visitor appropriately (e.g. once per visit or once per day). |
First party |
Persistent |
N/A |
__exponea_safari _push_subscribed __(Local Storage) |
Stores a visitor's subscription value for Safari web push notification. |
First party |
Persistent |
N/A |
__exponea_last_ses sion_ping_timestamp __(Local Storage) |
Stores a last visit activity timestamp for use in analysis. |
First party |
Persistent |
N/A |
__exponea_last_ses sion_start_timestamp __(Local Storage) |
Stores a last visit activity timestamp for use in analysis. |
First party |
Persistent |
N/A |
__exponea_banner _event__[BANNER_ID] _last_show (Local Storage) |
Stores a timestamp to ensure website content is served to a visitor appropriately (e.g. once per visit or once per day). |
First party |
Persistent |
N/A |
__exponea_banner _event__[BANNER_ID] _last_interaction (Local Storage) |
Stores a timestamp to ensure website content is served to a visitor appropriately (e.g. once per visit or once per day). |
First party |
Persistent |
N/A |
__exponea__sync _modifications__ (Local Storage) |
Stores a list of website modifications (typically personalisation) specific to the customer for maintaining a consistent visitor experience. |
First party |
Persistent |
N/A |
__exponea_tracking _definition__ (Session Storage) |
Stores the visitor's tracking configuration relevant at the time of the visit, as defined within the tracking solution. For example, track page visit events and checkout events. |
First party |
Session |
N/A |
Manage Cookies
You can choose which cookies you accept using our cookies management tool available when you first visit our Website or at all times in the footer of our Website or by managing your preferences within your browser settings. Please follow the relevant links below for further information regarding how you can manage your cookie preferences using your browser settings:
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
You can choose to "Reject All", however, you may not then be able to access all or parts of our Website.For further information about how to manage personalised advertising and marketing across multiple platforms, please visit the following:
YourAdChoicesYour Online Choices
You can adjust your preferences regarding personalised advertising using the settings on social media platforms on which you have an account.
Contact us
If you have any questions or concerns about our use of cookies and pixels or would like to request further information, please send us an email at twinings.direct@twinings.com or call us on +44 (0)1264313444.